Tel. +31 (0)20 4895917Fax: +31 (0)20 6129558E-mail: info@horse21.net
I. Registration:
To get registered the Horse21 Hotel Reservation System you go to the official web-site www.horse21.com, then select section HOTELS, then section REGISTRATION and fill in the application form (application form might be as well to go in English only using Latin writing (letters)). Then you get informed in the Horse21-Client Agreement.
You see an application form. Please fill only obligatory fields marked with*; other fields are optional.
Brief Information About Hotel
Hotel name*: (international name) Country*: name of the country, where HOTEL is situated City*: name of the city, where HOTEL is situated ZIP: Proper Address*: number of the building, name of the street, local post office index name, if it is possible. Telephone number: Please, put the telephone number(s) and the country and city codes to call you, too. e.g.: For example: Code of Russia is 007, code of Moscow is 495, then your telephone number goes. Please, do not leave space when you type the telephone number (e.g.: 1234567) Fax number*: your fax number for important connection E-mail adress*: HOTELS’ official e-mail address Web-site: please, put HOTELS’ web-site address, if you have. Total Number Of Rooms*: HOTEL’S recourses Official Classification*: official HOTEL type Contact person Contact: Full name of the contact person of the HOTEL Position Held: Position: hold position Manager E-Mail*: Representative’s e-mail address
Additional Information:
Please, mark necessary section.
How did you hear about us?
Your Comments: We would be very pleased to get you wishes or commentary and let them to come true for you. NOTE: Before you start to fill in your application form, please, get to know the INTERNET AGREEMENT and leave your mark as «I agree» , if you are. Then click RESET if something went wrong or you’d like to correct some information you have already filled in or click SUBMIT in case when everything is right. NOTE: Please, remember, when you signed, it means you have read and agree with all the notes and items of the INTERNET AGREEMENT. Last ONE is an official contract between the HOTEL and the HORSE21 Hotel Reservation Service. You also know that you assume the notes of the AGREEMENT and can be get answerable in case you breach the obligation.
All the personal information you inform the HORSE21 in, is an exact and authentic and you inform the HORSE21 in case it gets any changes immediately while the AGREEMENT is in use. All the conditions of the AGREEMENT come into force since the moment you registered in the HORSE21 and the AGREEMENT works till it cancelled. The AGREEMENT can be cancelled by any part of the AGREEMENT (HOTEL or HORSE21) in the writing form. The HORSE21 have a right to cancel the AGREEMENT at any time and without warning in case any note of the AGREEMENT is broken by the second part of the AGREEMENT (HOTEL).
All the information about the HOTEL you put to the HORSE21 web-site will be checked up by the HORSE21 Info Centre. It’s necessary to check the information to prevent any mistake and any kind of problem between the HOTEL and the HORSE21. When the data checked, the HOTEL gets the CONTRACT status. You will also receive your passwords to log in the HORSE21 on-line system to your e-mail address.
Our company is very pleased to do business with you in an easiest and fastest way. We do everything to make our partnership long and comfortable. When your own page at www.HORSE21.com will be ready to work on, for you comfort and on-line opportunities to get through to use the HORSE21 Reservation System we send to your e-mail address a special program which lets you to be updated about any changes in the HORSE21 Service and news at any time you’d like to. This special program helps you to make any necessary changes on your own page. Besides, this program helps to update information and any urgent data you have already filled in as required.
II. Personal access
To log in your own page at the HORSE21 Reservation System, top up the data about the HOTEL on your own page at www.HORSE21.com and get the information available for clients to read, you can do it :
NOTE: As soon as you install the special program to you PC, in the bottom right hand side corner on the screen a small one LAMP sign shows up. That means that the program is installed and ready to work with. If you click it you can see a form:
Then you need to click SETTINGS button, enter your passwords to log in your own page and click SET. After it you return with RETURN button. The last step to log in your own page is to click ENTER NEW DATA button. So, here you are!
Next you can see AVAILABILITY section (you will work with this section most of the time)
On the left you can see all the sections. Select MAIN MENU.
The main sections are:
1. Booking Report
In this section you can get to know with the order and cancellation statistics and how many of them are booked with the HORSE21 system. Also you can use and check the details of any booking. Click the DAY and MONTH button to go to the list of booking. There you can find the date of arriving and departure, clients’ names, availability of the previous date you are interested in for.
2. General information
Please, fill in your details and mark those service positions which comply the HOTEL Full name of the Hotel: you have already put it before, when you registered your Hotel in our system Country: you have already put it before, when you registered your Hotel City: you have already put it before, when you registered your Hotel ZIP: you have already put it before, when you registered your Hotel Address: you have already put it before, when you registered your Hotel Telephone number: you have already put it before, when you registered your Hotel Fax number: you have already put it before, when you registered your Hotel Main e-mail address: you have already put it before, when you registered your Hotel Contact person: you have already put it before, when you registered your Hotel Contact person’s e-mail address: you have already put it before, when you registered your Hotel Year of construction: Please, add the year of when the HOTEL was built Number of floors: please, add how many floors are in the HOTEL Latest renovation: please, name the exact date of latest reconstruction Web Site: please, add official web-site address of your Hotel Booking Service: BS’s e-mail address Sales Department: SD’s e-mail address Customer Service: CS’s e-mail address
Official Classification - please, mark the class of the HOTEL Chain/Consortium/Group - in case the HOTEL is joined any business group or group of companies Opening hours -all round year/closed from _____till_____ Reception - Please, mark the space, if the reception at the HOTEL is available at any time (24 hours)
24 hours reception
If the reception is available at special hours only, please, fill in the exact hours available. Reception from ______ to ________
If Check In available at any time, please, mark the space. If the Check In available at SPECIAL time only, please, fill in the exact hours available. Check in available from______ to_______
If Check out available at ANY time, please, mark the space.
24 hours check out
If the DEPARTURE HOURS Check out available at SPECIAL time only, please, fill in the exact hours available. Check out available from ______to ________ If you have Express check out/check in at the HOTEL, please, mark the space.
Children
Please mark the necessary options to show the list of the services for children in your hotel.
*please, figure the price for extra child/children place/s and the age. No other symbols, instead of numerals, please.
Establishment
Please, mark the type:
Type of Hotel
Hotel Location
Please, name the Hotel location:
Time zone
Please, select the time of your country to Greenwich Mean Time e.g.: HOTEL is in France you set GMT as +01:00 HOTEL is in Russia you set GMT +03:00
When you have put all the details, please, click Submit button to save the data successfully. *when you save you get the total number of rooms
3. Room Type
Please, mark the TYPE space to know the room type to book with the HORSE21 Hotel Reservation System. Mark the NR ROOMS space to know the number of rooms of every type you have at the moment at the HOTEL to book with the HORSE21 Hotel Reservation System.
When you have put all the details, please, click Submit button to save the data successfully.
*when you save you get the total number of rooms
4. Room Rates
Before you add prices to the calendar you have to fill in some info on the top of the page, such as: Please, select the Rate Type: Standard Rate – the client books accommodation using the HORSE21 System and pays directly at the Hotel Prepaid Rate – the Client pays the HORSE21 System for the selected accommodation and the HORSE21 pay the deposit for the Client at the turn of the month according to the HOTEL bill. Room Type - select Room Type, for which you would like to enter the rates Year - please, name the year for prices (current or next one) Currency - please, select the currency to pay for the accommodation. There you can see a list of different currency. NOTE: All the rates for any type of room should be indicated in the same currency. Breakfast for person - please, select from the list breakfast details: Included Not included Unknown
Then, click Submit button to save the data successfully. NOTE: When you click the Submit button you save the breakfast details only. If you do not click Submit, the breakfast details will not be shown for the client. Tax - please, select from the list on the screen the tax details in the final bill Included Not included Unknown Please, mark the tax at percent (%). Then Submit the tax details, please. NOTE: when you click the SUBMIT button you save the tax details only. If you do not click the SUBMIT button, the tax details will not be shown for the client. When you submit all the info, as room rates, room type, currency, breakfast and tax details you’ve got the next step to make to get registered the HORSE21 Hotel Registration System.
When you've entered all the necessary information about room and rate type, currency, breakfast and taxes you may go to the next step - to figure the price for every type of room. Please, remember, that you put NON commissionable prices. Select the exact period of time price in the calendar: All year round period for this you should enter the price (in currency you’ve chosen) in the cell «All year round prices», then to press «Set» button , after that automatically in the «calendar» you will see the price you’ve entered. If you put a tick - days will be «closed», so your hotel will be close for booking for these dates. Then go down the page and press the button «Update» All month period – In the calendar form to the right side of each month there is a field for entering the price for the whole month. You should submit the price (in currency you’ve chosen) and press «Set» button. After that automatically in the «calendar» you will see the price you’ve entered. If you put a tick - all days will be «closed», so your hotel will be close for booking for these dates. Then go down the page and press the button «Update» Working days – Above the calendar form to the left of each month there is a field to fulfill the price for working days (light grey color). After you enter the price and pressed «Set» you will see the price you’ve entered for working days for chosen month that will appears automatically in the «calendar». . If you put a tick days will be «closed», so your hotel will be close for booking for these dates. Then go down the page and press the button «Update» Weekend - Above the calendar form to the right of each month there is a field to fulfill the price for weekends (dark grey color). After you enter the price and pressed «Set» you will see the price you’ve entered for weekends for chosen month that will appears automatically in the «calendar». . If you put a tick days will be «closed», so your hotel will be close for booking for these dates. Then go down the page and press the button «Update» Every day separately - you may enter the price for the chosen room type for each day separately. After fulfilling the necessary fields you should press the «Update» button that is located in the bottom of the form. If you put a tick day will be «closed», so your hotel will be close for booking for these dates.
5. Availability
Before you insert HOTEL availability to the calendar you choose the room type and year (current or next one). After that you can start to fill in your details. First, put the quantity of the available rooms you have to propose with the HORSE21 Hotel Reservation System. You can put the following: Whole year availability - Write in the number you need in the cell «All Year round» and click «Set». After that automatically in the «calendar» you will see the quantity you’ve entered. If you put a tick - days will be «closed», so your hotel will be close for booking for these dates. Then go down the page and press the button «Update»
Each month - The Set field on the dark blue background from the right side of the screen is used to indicate the same number of the rooms for a whole month. Write in the number you need in the cell of the month, you’ve chosen and click «Set». After that automatically in the month you’ve chosen, you will see the quantity you’ve entered. If you put a tick - days will be «closed», so your hotel will be close for booking for this month. Then go down the page and press the button «Update»
Working days – The field named Set on the light grey background is used to indicate the number of the rooms available for booking during the midweek . Write in the number you need in the cell and click «Set». After that automatically you will see the quantity you’ve entered. If you put a tick - days will be «closed», so your hotel will be close for booking for these days. Then go down the page and press the button «Update»
Weekend days - The field named Set on the dark grey background are used to indicate the number of the rooms available for booking during the weekend. Write in the number you need in the cell and click «Set». After that automatically you will see the quantity you’ve entered. If you put a tick - days will be «closed», so your hotel will be close for booking for these days. Then go down the page and press the button «Update»
Every day separately - If you need to change the quantity of rooms for a certain day delete the previous figure indicated there and type in a new one. Then go down the page and press the button «Update»
MIND: You should name the price for each room type separately from each other. If you like to name the exact days to know that all room are booked you can do it as for each room type separately (select exact room type from the list on the window screen), and for all room types together (click ALL ROOMS).
Please, also remember, that info you add is useful for an exact period of time only you mark on the bottom of the calendar. So, you can select fro the following:
When you click «Update» button, on the right side you see a note about when you have to do the next update date appears: Next updating DD/MM/YYYY HH/MM/SS The same date appears on the THIS HOTEL section, just when you enter your own page at www.HORSE21.net http://hotels.HORSE21.net/FORHOTELS/CurrentHotel.aspx
Hotel Name
Next update date
Need Update
HOTEL
day/month/year
Hour/minute/second
If you do not mark the period (Today, Today and Tomorrow, Week - 7 days, Month - 30 days) your Hotel will not be available for clients till you confirm or update your information.
You can do it in two ways:
Next you can see AVAILABILITY section (you will work with this section most of the time) As soon as you add new data the LAMP button on the screen changes into the HORSE21 Hotel Reservation sign (small HORSE-sign). Now you know that it means the data is updated and ready to work with for clients, if you still see LAMP sign it means you still have not updated it yet, so you have to. The SPECIAL PROGRAM will remind it to you any time you enter your page and help you to use the program.
6. Hotel Equipment
Please mark the necessary options to show the list of the services of your hotel. Click Submit to save the results
5. Special Hotel Services
Please choose the room types from the list above and mark the options you think must be indicated to show the list of services. Click Submit to save the results.
8. Hotel Room Facilities
Please choose the room types from the list above and mark the options you think must be indicated to show the facilities. If all the room type has the same facilities, please, select ALL. Click Submit to save the results.
9. Sports
Mark the sports facilities the hotel provides and indicate the distance. Please note: all the distances must be indicated in kilometers. Click Submit to save the results
7. Hotel Distance
Indicate the names of the destination points listed in this section, distance and how long it takes to get to the hotel from there. Click Submit to save the results. Airport - name, distance km, Time (by taxi), min bus stop - name, distance km, Time (by taxi), min city center - name, distance km, Time (by taxi), min congress center - name, distance km, Time (by taxi), min exhibition grounds - name, distance km, Time (by taxi), min main station - name, distance km, Time (by taxi), min motorway - name, distance km, Time (by taxi), min next large town - name, distance km, Time (by taxi), min next railway junction - name, distance km, Time (by taxi), min) public car park - name, distance km, Time (by taxi), min subway station - name, distance km, Time (by taxi), min taxi rank - distance
8. Credit Cards
Please mark a little white square near the card type to indicate the types of the credit cards that can be accepted by your hotel. Click Submit button to save the results.
12. Cancellation Policy
In this section you can create, edit and put the cancellation policy of your Hotel. By default standard conditions are indicated. If it is necessary you can change them for the whole year or for a certain interval. You can add an interval using the Add Interval button. Choose the start date and the end date from the list and click Add Interval. Move the mouse pointer over the interval you need and indicate the cancellation conditions which are suitable for that period. Please choose a room type from the list above and mark the options you need or choose <All>. In this case the marked options will be applicable to all types of rooms. NOTE: Please, remember that the cancellation criteria you have selected will be in use for any room type. If you have some others cancellation conditions determine them in English, please. Click Submit to finish.
13. Hotel Pictures and Gallery
You can install the Hotel pictures in this section. The main one and 6 extra pictures. Please, mind that you can install *.jpg, *.gif or, *.png format files only, 50 kb maximum size. More size files installation cannot be set up.
14. Hotel Map
You can install the hotel map shows how to get to your HOTEL. Please, mind that you can install the *.jpg, *.gif or, *.png format files only, 0.5 Mb size maximum. More size files installation cannot be set up.
15. External Preview
You can view all details you have updated in advance.
16. FAQ
You can leave any question in this section and they will be answered immediately by our staff.